Refund policy
Returns & Store Credit
We want you to feel confident and excited about your purchase. Please review all product details, measurements, and photos carefully before placing your order.
Due to the unique nature of vintage and one-of-a-kind items, all sales are final. We do not accept returns, exchanges, or refunds once an order has been shipped.
The Nature of Vintage
All of our pieces are authentic vintage and pre-loved, meaning they have lived a life before reaching you. Minor signs of wear, fading, or age-related imperfections are natural and are part of what makes each item special. Colors may vary slightly due to lighting and screen settings.
These characteristics are not considered defects.
Please note that vintage sizing differs from modern sizing. We recommend checking measurements carefully, as we cannot accept returns for fit issues.
We make every effort to photograph and describe each item honestly, including any noticeable flaws, so you know exactly what you’re purchasing.
If you have any questions about an item before ordering, please feel free to contact us— we’re always happy to help.
Damaged or Incorrect Items
If your order arrives damaged due to shipping, or if you receive an incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will review your case and work with you to find a fair solution, which may include a replacement, store credit, or refund when appropriate.
Contact
For any questions regarding your order, please reach out to us at:
📧 info@maisonagain.com
We appreciate your support of sustainable fashion and small business 💛